Working from home has become a growing trend in recent years. What once was a flexible option has become a way of life during the current COVID-19 pandemic. As a result, cloud-based tools have become more important than ever, especially cloud-based Voice over Internet Protocol (VoIP) telecommunications systems. This technology can play a vital role in allowing your employees to optimally communicate, not only during the pandemic, but also in the future when the business world returns to normal.
What exactly is a cloud-based VoIP phone system?
A cloud-based VoIP system allows you to make calls over the Internet rather than using wires or optical fibers that traditional analog phones use. The hardware and software needed for a VoIP system are housed in a remote secure data center and managed by IT experts like H&R Telephones. You can use many different Internet-connected devices with a VoIP system, including smartphones, computers, VoIP-enabled phones and even traditional (analog)phones with adapters.
What are the benefits?
- Connectivity: VoIP phone systems can connect your employees to each other and to your customers in ways that aren’t possible with analog telephone systems. No matter where in the world employees or customers are, they can be available anytime, anywhere, as long as they have an Internet connection. This includes reliable video conferencing, which is crucial for working remotely.
- Quality: VoIP phone systems offer excellent call quality, without fading in and out, dropping calls or “underwater” conversations.
- Scalability: Because they are managed in the cloud, VoIP phone systems can be easily scaled as your company grows, allowing you to perform updates or add more phone lines, extensions and other advanced features without paying for costly “head end equipment i.e. servers, port card, expansion modules. You do, however, have to pay for endpoints (phones) and switches (if needed).
- Cost savings: Most cloud systems include all the features you need, so you don’t have to pay for things like multiple lines and add-ons like call transferring or voicemail. Some of our customers elect to have unlimited North American calling (they still pay long distance charges). Other customers elect to be metered so they pay a lower amount of money to access the service but then pay per minute for calls. Both of these choices are usually less expensive than traditional lines.
Cloud-based VoIP phone systems can provide your business with a communications solution that unifies your phone, voicemail, instant message, video conferencing, faxing, email, web apps, social media, and CRM tools all in one place. And it’s safe to say that they will still be the most efficient way to communicate, even when the COVID-19 pandemic is over and employees return to their offices.
If you are interested in learning how the latest cloud-based VoIP phone systems can help your business be more connected than ever, call H&R Telephones today at 610-640-0284 to schedule a free, no-obligation consultation.