UCaaS
H&R Telephones, West Chester, PA, Employs UCaaS so your workforce continues communicating with customers and employees via cloud-based PBX
Unified Communications as a Service (just like VoIP) has many features and benefits starting with built-in redundancy (improved reliability) of your voice solution.

Features & Benefits

Troubleshooting
Troubleshooting no longer takes time away from your IT staff, instead you have H&R Telephones as your single point-of-contact. IT no longer needs to be called on for communications
Streamlined Experience

Because it works with many business-critical applications like CRM, it streamlines your employees’ experience and productivity.

Flexibility

It is flexible, making it easier to address the needs of remote and mobile employees and scalable – you can immediately scale your number of seats up or down.

The browser-based or application- based UCaaS client brings your phone operations to your desktop. From here you can initiate calls, answer calls, chat with co-workers, set video meetings, check your messages and your call logs all through your desktop. For all of the calling and video features you will need a speaker/mic and camera for your PC or MAC.

The mobile app does more of the same thing. It brings your normal in office desk top phone into the palm of your hand. It allows you to initiate and answer calls from the “Office system” not your cellular number. You can check “office” voicemails and also SMS messaging to your “office” number.

Frequently Asked Questions

Two frequently asked questions are what is the cost of UCaaS and is UCaaS secure?

Cost
UCaaS makes management easy and usage reporting effortless, the cost is significantly lower than the traditional, outdated, and expensive digital and analog lines. There is no unnecessary cost of highly paid IT personnel. Clients easily manage one vendor, H&R Telephones, for all their communications needs. Additionally, there is effortless reporting on usage. The cost of hardware is less expensive compared to traditional hardware.
Security
As for security, H&R Telephones data encryption and network security ensure clients’ data is always secure. And for those who need compliance with regulations like HIPAA, PCI, SOX and more, security is a non-issue with VoIP/UCaaS.

Why choose H&R Telephones for your VoIP company?

  • Hands-on Service, including information gathering, configuration, installation and training
  • Cost efficiency
  • Enhanced security
  • Increased mobility
  • Seamless integration with critical business applications
  • Unified business communications including voice, video conferencing, messaging, talk to text
  • Ease of adding and subtracting seats onsite and remotely
  • Utilization of newest technology allowing for reliable business continuity

Benefits Of Working From Home For Employers

Global Workplace Analytics estimates that employers can save over $11,000 dollars per year per employee. The savings are from the lower cost of office space, increased productivity, reduced absenteeism, and less turnover.

“Our best estimate is that 25-30% of the workforce will be working-from-home multiple days a week by the end of 2021.”
Kate Lister
President of Global Workplace Analytics

Other Services

Voice to Text

When you talk into your mobile phone using Artificial Intelligence (AI) technology your voice is automatically transcribed before reaching the recipient’s voicemail box. The recipient can then read their voicemails whenever and wherever it is convenient. Voice to text messaging frees those who are frequently in meetings or working offsite and cannot listen to messages.

The browser-based or application- based UCaaS client brings your phone operations to your desktop. From here you can initiate calls, answer calls, chat with co-workers, set video meetings, check your messages and your call logs all through your desktop. For all of the calling and video features you will need a speaker/mic and camera for your PC or MAC.

The mobile app does more of the same thing. It brings your normal in office desk top phone into the palm of your hand. It allows you to initiate and answer calls from the “Office system” not your cellular number. You can check “office” voicemails and also SMS messaging to your “office” number.

Voice to Text FAQs
Why use Google’s Speech API technology?
The Google Cloud Speech API offers a high-quality solution with higher accuracy compared to other voicemails transcription solutions on the market.
Who can benefit from Voice to Text?

  • Any company looking to keep its organization running efficiently with feature-rich communications products and high-quality data services.
  • Businesses looking to increase productivity and maintain a competitive edge can leverage advanced technology such as AI and machine learning to optimize business operations.
What is SMS messaging?
SMS (Short Message Service) is “text messaging” to your office phone number. For instance if you see real estate signs, they sometimes say call or text. If you use the number to text, you receive text messages to your business number not just to your cellular phone.
What is SIP Trunking?
SIP (Session Initiation Protocol) Trunking is designed for companies that have a phone system in the closet that connects them with a telephone service provider’s POTS line (plain old telephone line). H&R Telephones can change the connection to a SIP Trunk (VoIP) for cost savings and redundancy